INCLUSION SERVICE

The Inclusion Service’s aim is to remove barriers to accessing health care. Patients with no fixed abode and links to Salford can now be registered. This includes people who are rough sleeping, sofa surfing, staying in emergency or temporary accommodation such as hostels, hotels, B&Bs.

The team does not ask for ID and immigration status does not matter.

The service offers telephone consultations and face to face appointments in Eccles Gateway, The Willow Tree surgery in Broughton and Salford Loaves and Fishes in Pendleton. Our outreach visits will continue to be arranged, where needed.

Activity 22/23:

  • Number of patients registered: 412
  • Number of patients transferred out: 410
  • List size as at 31/3/23: 387
  • Male: 314
  • Female:73
  • 10.68% DNA appointment

Our Outreach work included:

  • Loaves and Fishes – flu vaccines, Covid-19 vaccines.
  • Street walks alongside Salford RSI team.
  • Accommodation / bedding sites visits.
  • Joint visits with Salford Dual Diagnosis Team and Rough Sleeper Drug and Alcohol Team.
  • Mustard Tree – registration opportunities.
  • Hostels – flu vaccines, Covid-19 vaccines, registration opportunities.
  • Women’s center – flu vaccines, Covid-19 vaccines, registration opportunities.
  • The North Manchester BBV team joined SPCT at some Outreach sessions to screen for Hepatitis and other blood born viruses and treat patients.
  • Out Of Hospital Accommodation – City Gates – GP Provider.

Our in-reach work receives approximately 36 referrals per month.

The service linked in with embedded Housing Officers at SRFT, Ward and Emergency Avoidance

  • Providing expert advice and clinical advocacy around homeless and inclusion health issues (such as substance misuse and substitute prescribing) for inpatients, improving care and treatment outcomes.
  • Ensuring patients with complex needs were able to engage with health and other services through holistic inpatient support and care, thereby reducing rates of early self- discharge.
  • Helping homeless patients find somewhere safe and appropriate to stay on discharge, taking into account their needs around health, care and general support.
  • Supporting patients with financial issues, welfare entitlement and to access specialist legal help where possible.
  • Ensuring patients are registered with a GP for ongoing care. Referring and signposting to specialist community services to help with a variety of social, mental and physical health, and addictions issues.

Over the last year, MDT meetings were held weekly to discuss patients and people of concern. The Inclusion team have worked closely with the following organisations / groups:

  • Salford Council RSI/supported tenancies team
  • North Manchester BBV
  • Salford Homeless Mental Health Team
  • Rough Sleeper Drug & Alcohol Team
  • St Anne’s Hospice
  • Safeguarding teams
  • Salford Care Organisation and the hospital discharge team
  • Loaves and Fishes
  • DePaul charity
  • Mustard Tree